Due to the large amounts of money that flow in and out of most casinos, it is necessary for the assets of the casino to be protected at all times.
Casinos, therefore, generally hire a variety of security and surveillance officers to monitor both the interior and the exterior of the casino to be sure nothing is stolen. Numerous surveillance officers usually work the casino per shift. Monitoring is accomplished through surveillance cameras and other types of devices which are often hidden. Many gamers often refer to this as the eye in the sky; however, it has proven to be quite successful in detecting any type of theft. Surveillance officers also maintain constant communication with uniformed security officers spread throughout the casino as well as other employees such as floor supervisors to notify them of anything amiss or possible problems.
Duties of surveillance officers include monitoring the opening and closing of slot machines as well as money transfers. Surveillance officers also frequently monitor authorization to visit restricted areas of the casino as well as monitor customer and employee actions throughout the building. To efficiently accomplish their jobs, surveillance officers must have a good working knowledge of all games throughout the casino, how they are played and proper procedures for all games so they can be on the lookout for anything susicious.
Good communication skills and the ability to interact well with others is also important. Surveillance officers must be able to think and act quickly on their feet, making sound decisions based on the information available to them. This job may involve some level of stress and can become tense at times. Ideal candidates must be able to handle stress, focus efficiently on multiple tasks or areas at once and keep their cool. A high degree of attention to detail is also required for this job. Surveillance personnel must also be able to efficiently handle difficult customers.
Most casinos require at least one to two years prior security experience; although this position is often considered to be an entry-level position. Surveillance personnel are generally paid by the hour, starting out at about minimum wage; although with time and experience, wages can go up to $12 per hour. Tips are not involved.
Surveillance officers may be required to work evenings, weekends and holidays, so they should be flexible and open in their scheduling. With time and experience it is possible to garner better schedules and pay. |