Casino hosts spend a large portion of their time actually out on the casino floor ensuring that the VIP customers are being well cared for. In many regards, the job also functions as a part of the sales and marketing department; however, there is an extensive amount of hands-on customer relations involved, therefore, individuals who are naturally people oriented usually fit well into this position.

Casino hosts work to answer questions VIP customers or ‘high rollers' may have as well as to do whatever they can to make sure these special customers feel welcome. This may include obtaining entry for customers into the floorshows, providing compensation for free accommodations for customers as well as handling other freebies and perks for VIP customers. Casino hosts provide courteous, professional prompt service. Duties include greeting guests at the main entrance of the casino as well as at the Guest Services Desk.

Key strategies for performing well in this position include quickly learning and remembering repeat VIP guests and making sure these customers are always greeted by name on subsequent visits. The position of casino host naturally requires excellent communication and customer service skills as well as a good overall knowledge of casino operations. Interested individuals should also be proficient in computer operations. It is important to understand that unlike many other casino jobs the position of casino host does not typically involve tips from the customers. The position may include sales commissions as well as bonuses. Generally, this is a salaried position, with annual salaries starting out at $25,000, although they may go higher with experience and exceptional customer service to well-valued customers.

Educational and experiential requirements may vary from one casino to another. Generally, most casinos require at least a HS diploma or GED. Prior customer service related experience is also generally required with prior casino experience highly preferred. Interested individuals may find it easier to work first in an entry-level in the casino industry and then transition to the position of casino host.

Individuals with friendly personalities typically perform well in this type of job. Most casino hosts must be willing to work flexible schedules including evenings, weekends and holidays.

Casino hosts may or may not be required to wear a uniform, depending on the rules of the casino where they work. A well-groomed appearance is an absolute must at all times; however. Some casinos may require successful candidates to pass a background check and drug screen before employment.